A reminder about the possible downsides to repining about customer accommodation in the cyber world: you ken how a customer can decide not to buy something from a company with terrible accommodation? That works the other way, additionally. A company can decide not to sell its product to an exasperating customer.
In particular, companies with a sultry, in-demand product can decide that a customer simply isn’t worth the trouble. At least that’s what we’re getting from this piece on Medium by venture capitalist Stewart Alsop. In it, Alsop claims that Tesla abrogated his order for a Model X SUV, asserting that it was because of an earlier post where Alsop reprehended Tesla CEO Elon Musk for starting its September Model X launch event proximately two hours tardy (and for not providing victuals).
Alsop’s Medium stream is plenary of articles reprehending companies and their products and customer accommodation. It’s likely that many of those companies deserved the reproval. But if a company is so terrible and you have plausible alternatives, why keep buying stuff from them? It seems that Tesla embraced that same mantra, and decided that Mr. Alsop simply wasn’t worth the trouble.
And with engenderment of the Model X appearing to already be behind schedule, dropping one order designates everyone else will get their Model X marginally sooner.
In particular, companies with a sultry, in-demand product can decide that a customer simply isn’t worth the trouble. At least that’s what we’re getting from this piece on Medium by venture capitalist Stewart Alsop. In it, Alsop claims that Tesla abrogated his order for a Model X SUV, asserting that it was because of an earlier post where Alsop reprehended Tesla CEO Elon Musk for starting its September Model X launch event proximately two hours tardy (and for not providing victuals).
Alsop’s Medium stream is plenary of articles reprehending companies and their products and customer accommodation. It’s likely that many of those companies deserved the reproval. But if a company is so terrible and you have plausible alternatives, why keep buying stuff from them? It seems that Tesla embraced that same mantra, and decided that Mr. Alsop simply wasn’t worth the trouble.
And with engenderment of the Model X appearing to already be behind schedule, dropping one order designates everyone else will get their Model X marginally sooner.
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